If you are a service provider you know this dilemma: You need to be a hero to your client but you also need your suppliers at the top of their game in order to deliver.
The challenge, of course, happens when the supplier/contractor/vendor software crashes, contractor doesn’t show up, part breaks, etc.
The challenge, of course, happens when the supplier/contractor/vendor software crashes, contractor doesn’t show up, part breaks, etc.
Has something like this ever happened to you? How did you handle it?